As part of our commitment to emphasize education as a way to help utilities attain compliance (before omissions and oversights might lead them into an enforcement situation, we offer regular education events for the owners and operators of PUC-regulated water and sewer utilities.  You can review this content in the following videos. They include:

JURISDICTION AND LEGISLATIVE UPDATES by Tammy Benter

CRITICAL INFRASTRUCTURE SECURITY AND RISK MANAGEMENT by Chuck Bondurant

THE RATE SETTING PROCESS by Lisa Fuentes

WSC: RATES & APPEALS by Celia Eaves

CORONAVIRUS AND REGULATORY ASSETS by Debi Loockerman

THE PUB'S APPROACH TO CUSTOMER PROTECTION by Chris Burch

In order to properly inform the customers of PUC-regulated water utilities, we have created a series of videos intended to answer questions you might have about how our system works. Their topics are:

DOES MY WATER UTILITY NEED TO COME TO THE PUC TO RAISE ITS RATES?

WHAT HAPPENS WHEN MY UTILITY APPLIES TO THE PUC TO INCREASE MY WATER OR SEWER RATES?

WHAT DO I DO WHEN I GET A NOTICE FROM MY UTILITY THAT THEY WANT TO CHANGE MY RATES?

IS THERE A DEADLINE FOR REQUESTING A HEARING?

WHAT IS THE DIFFERENCE BETWEEN PROTESTING AND INTERVENING IN A CASE?

WHAT DOES IT MEAN TO BE A PARTY IN A RATE CASE?

WHAT IS DISCOVERY?

IS A HEARING ALWAYS SCHEDULED IN A RATE CASE?

WHAT HAPPENS AT A PRE-HEARING CONFERENCE?

CAN WE SETTLE A CASE BEFORE THE EVIDENTIARY HEARING?

WHAT HAPPENS AT THE PRE-HEARING AND THE EVIDENTIARY HEARING?

WHAT HAPPENS AT THE EVIDENTIARY HEARING?

WHO PAYS FOR AN EVIDENTIARY HEARING?

If you have additional questions we haven't answered, please email us at DUO@PUC.TEXAS.GOV.

The PUC's Division of Utility Outreach works hard to help water & sewer utilities attain compliance long before fines and penalties need to be considered. Our success in this endeavor is driven by the quality of our people, with a mix of experience and expertise that is an asset to utilities and, ultimately, their customers. So, we'll feature get-to-know-you videos from members of our DUO team so you can put a face with a voice should you ever need to call in with a question.

JEFFREY WIRTH, Compliance Coordinator

JIONNE HARNSBERRY, Compliance Coordinator

MORE COMING SOON!